1. Information we collect

We may collect the following types of information:

• Contact information: your name, phone number, email address, and property address.
• Project information: the services you are interested in, project details, appointment preferences, messages, and photos you provide.
• Customer and transaction information: services requested or provided, invoices, payment status, and related business records. Payments may be processed by third-party payment providers. We do not intend to collect or store full payment-card details through our website.
• Text-message consent information: your phone number, consent selection, and records of opt-in or opt-out activity.
• Technical information: information such as IP address, browser or device type, pages visited, and how you interact with the website.

2. How we collect information

We collect information directly from you when you submit a form, request an estimate, contact us by phone, email, or text, schedule an appointment, or provide information during a project.

If you contact us through a referral website, social media service, or another online platform, that platform may send us information you chose to provide there. The platform's privacy policy also applies to its collection and use of your information.

Our website, hosting providers, or embedded tools may automatically collect technical information through cookies or similar technologies. You can manage cookies through your browser settings. Disabling some cookies may affect website features.

3. How we use information

We may use information to:

• Respond to questions and estimate requests.
• Contact you about an inquiry, estimate, appointment, or project.
• Plan, perform, and manage remodeling or contracting services.
• Communicate project information with employees, subcontractors, or suppliers who need it to perform their work.
• Process invoices and payments through payment providers.
• Send service-related text messages if you separately consented to receive them.
• Maintain customer, project, accounting, and business records.
• Operate, secure, and improve our website and business processes.
• Meet legal obligations and protect our rights.

4. How we share information

We may share information with service providers who help us operate our business, such as website, customer-management, project-management, email, payment, and messaging providers. We may also share relevant project details with employees, subcontractors, or suppliers when needed to complete requested work.

We may disclose information when required by law, to respond to valid legal requests, to protect people or our rights, or in connection with a business transfer. We do not authorize service providers to use information they receive from us for purposes outside their services to our business, except as permitted by law.

5. Text messages

If you separately opt in, Ribeiro Pro Services Corp. may send non-marketing text messages about your inquiry, estimate, appointment, or project updates.

Message frequency varies. Message and data rates may apply. Reply HELP for assistance or STOP to opt out. Providing your phone number or submitting a form does not by itself enroll you in text messages. Consent is optional and is not required to request an estimate or purchase services.

See our Terms of Service at https://rpsus.com/terms for more information about text messages.

6. Retention of information

We keep information for as long as reasonably necessary to respond to you, provide services, maintain business records, resolve disputes, and meet legal, tax, accounting, or reporting obligations. The time we keep information depends on what it is and why it was collected.

7. Security

We use reasonable administrative, technical, and organizational safeguards to protect information. No website, electronic storage system, or data transmission can be guaranteed to be completely secure.

8. Children's information

Our website and services are intended for adults. We do not knowingly collect personal information online from children under 13. If you believe a child provided us personal information, contact us so we can review and address the request.

9. Third-party websites and services

Our website may link to third-party websites or include tools provided by other companies. Their privacy practices are governed by their own policies. We are not responsible for how those third parties collect or use information.

10. Your privacy choices

You may ask us to access, correct, or delete personal information we hold about you by emailing us. We may need to keep certain information for ongoing projects, business records, legal obligations, or other purposes permitted by law.

You can opt out of text messages at any time by replying STOP.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date.

12. Contact us

LC-1. Overview

LeadConnector ("LeadConnector," "we," "us," and "our") respects your privacy and is committed to protecting it through compliance with this Privacy Policy ("Privacy Policy"). This Privacy Policy describes how we collect and use your Personal Information when you visit our website at https://www.leadconnectorhq.com/ or otherwise use the Platform as described further in the Terms of Service, and that you may provide in electronic messages to LeadConnector.

Please read this Privacy Policy to understand our policies and practices regarding your Personal Information and how we will handle it. If you do not agree with our policies and practices, do not use the Platform. By accessing or using the Platform, you agree and consent to this Privacy Policy.

LeadConnector may change this Privacy Policy at any time, at its discretion. Your continued use of the Platform after we make changes is deemed to be acceptance of and consent to those changes, so please check the Privacy Policy periodically for updates. This Privacy Policy is subject to and governed by the LeadConnector Terms of Service. The Services are part of the Platform and are described further in the Terms of Service.

LC-2. The Types of Information That LeadConnector Collects About You and How LeadConnector Collects Information About You

LeadConnector may collect two types of information from you when you visit the Platform: Personal Information and Non-Personal Information (collectively "Information"). "Personal Information" refers to data by which you may be personally identified, such as name, email address, employer, job title and department, and telephone number. "Non-Personal Information" means data that is about you, but does not identify you specifically. If you do nothing during your visit to our Platform but browse, read pages, or view content, we will gather and store Information about your visit that does not identify you personally.

We collect Information:

• Directly from you when you provide it to us. When you subscribe to a newsletter, create an account, make a purchase or request information from LeadConnector, we will ask for things like your name, contact, billing, shipping and communication information, and account ID or credentials in order to fulfill your request. If you set up an appointment with us through the Platform, attend a trade show or event, or otherwise contact us, you may also voluntarily provide similar information. If you submit any Personal Information about other people to us or to our service providers, you are responsible for making sure that you have the authority to do so and to allow us to use their Personal Information in accordance with this Privacy Policy.
• From third parties. We obtain information through partners, vendors, suppliers and other third parties. These enterprises largely fall into the following categories: Advertising and marketing companies, data set and information vendors, public database providers, social media platforms, partners, providers of products or services, hosts or vendors at events or trade shows, research partners, or enterprises that use LeadConnector Services. We take steps to confirm that information we receive from these third parties has been collected with your consent or that these parties are otherwise legally permitted to disclose your Personal Information to us.
• Automatically as you navigate through the Platform. We collect information about how you interact with the Platform through the use of cookies, pixel tags, and similar technologies. Please view our separate Cookies Policy for more information on our use of cookies and similar technologies, how you can manage cookies and how we respond to Do Not Track signals.

LC-3. How LeadConnector Uses Personal Information It Collects About You

We use Personal Information that we collect about you or that you provide to us for the following purposes:

• For Functionality and Development of the Platform and LeadConnector Services. We use information to provide, offer, and personalize the Platform and other LeadConnector Services provided to you. We do NOT retain Personal Information to develop, improve, or train generalized artificial intelligence or machine learning models, including user data provided via third party APIs, including but not limited to Google Workspace APIs. LeadConnector's use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
• For Customer Support, Platform Updating and Reporting. The Platform may use information to provide LeadConnector with updates and reports, and to check that the Platform is working properly. We rely on Personal Information you provide to us to provide you with customer support for the Platform and other LeadConnector Services, and to verify eligibility for promotional offers.
• For Business Operations. We use information to operate our business; for example, to perform accounting, auditing, billing, reconciliation, and collection activities. We also use Personal Information to contact you to advertise, market and sell LeadConnector Services in accordance with your communications preferences.
• To Communicate. We use contact information to send messages; to provide LeadConnector Services; to respond to customer service requests; to provide alerts such as security updates or changes in our policies; and to send marketing or informational materials like newsletters or white papers, in accordance with your communication preferences.
• For Advertising and Marketing. We may use Personal Information collected from you, combined with information about what advertisements you viewed and other information we collect, to enable us to provide personalized content and to study the effectiveness of advertising and marketing campaigns.
• For Statistical Purposes to Improve the Platform. We may compile Platform statistics into traffic reports, which help LeadConnector understand, anticipate, and respond to user needs.

LC-4. How LeadConnector Protects Your Information

The Platform is designed to provide reasonable and appropriate administrative, technical and organizational security measures to protect your Personal Information against risks such as temporary or permanent loss, destruction, and unauthorized or unlawful access, alteration, use or disclosure. We require our suppliers and vendors to apply similar protections when they access or use Personal Information that we share with them.

No technology, data transmission or system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us by contacting us using the instructions in the "How to Contact Us" section below.

LC-5. When LeadConnector Shares Your Information

We work through our affiliates to provide the Platform and other LeadConnector Services. We also work with authorized suppliers and business partners. When we share your Personal Information with these companies, we put in place appropriate measures to limit the use of your information only for legal and authorized purposes that are consistent with this Privacy Policy, as well as appropriate confidentiality and security measures.

We also share information with third parties for advertising and marketing; when required by law or to respond to legal process; to protect our customers; to protect lives; to maintain the security of the Platform; and to protect our legal rights.

• With Affiliates and Subsidiaries. For purposes limited to and consistent with this Privacy Policy.
• With Suppliers. Our authorized vendors and suppliers may require Personal Information to provide services we have contracted for, such as product delivery, website hosting, data analysis, IT services, auditing, or customer service.
• With Partners. We occasionally have relationships with third parties that are not suppliers or vendors but are working with us to offer certain opportunities such as marketing and similar promotions, to enable joint products or research studies, or to facilitate services on the Platform.
• For Advertising and Marketing. We share your information with our third-party company partners to prepare and deliver advertising and marketing content, to provide content services and to enable them to provide you with more personalized ads and to study the effectiveness of our campaigns.
• Sales, Mergers & Acquisitions. We may disclose Personal Information as part of a contemplated or actual corporate transaction such as a reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock.
• With Your Consent. LeadConnector may disclose your Personal Information to any other person or entity where you consent to the disclosure.

LC-6. Information From Children

We do not knowingly collect, use, or disclose Information from children under 16. If we learn that we have collected the Personal Information of a child under 16—or the equivalent minimum age depending on the jurisdiction, such as 13 in the United States per the Children's Online Privacy Protection Act—we will take steps to delete the information as soon as possible. If you are under 16, do not provide any Information about yourself to LeadConnector, including your name, address, telephone number or email address.

LC-7. Links to Other Websites and Services

We are not responsible for the practices employed by websites or services linked to or from the Platform, including the information or content contained therein. This Privacy Policy does not address, and we are not responsible for, the policies and practices of third parties or other organizations that are not operating on LeadConnector's behalf, including policies and practices related to privacy and security, data collection, processing, use, storage, and disclosure.

LC-8. Do Not Track

Some browsers incorporate a "Do Not Track" ("DNT") feature that, when turned on, signals to websites and online services that you do not want to be tracked. At this time, the Platform does not respond to DNT signals.

LC-9. Your Legal Rights

LeadConnector respects your rights in how your Personal Information is used and shared. Depending on where you live, you may have rights to request access or corrections to your personal data and make choices about the kinds of marketing materials you receive (or choose not to receive marketing from LeadConnector at all).

LC-10. European Privacy Rights

If you are in Europe, you may have additional rights under the GDPR, the UK GDPR, or nFADP. Additional choices and rights may be available to you depending on which LeadConnector Services you use.

Access, Correction to or Deletion of Your Information. If you would like to correct or update your Personal Information, or to request access to or deletion of your Personal Information, you may contact us by visiting the Platform or by using the contact details provided under the "How to Contact Us" section below. If you request a change to or deletion of your Personal Information, please note that we may still need to retain certain information for recordkeeping purposes, and/or to complete any transactions that you began prior to requesting such change or deletion.

Data Privacy Rights Specific to Individuals in the EEA, the United Kingdom, and Switzerland. You can object to processing of your Personal Information, ask us to restrict processing of your Personal Information, or request portability of your Personal Information. Similarly, if we have collected your Personal Information with your consent, you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal.

Advertising and Marketing Choices. We give you many choices regarding our use and disclosure of your Personal Information for advertising and marketing purposes. You may access or update your contact details and modify your communication preferences by using one of the methods provided under the "How to Contact Us" section below. Please also note that if you choose not to receive marketing communications from us, we may still send you communications related to your products or the Platform, such as information about a security update, service issue or product delivery.

LC-11. International Compliance

LeadConnector is a global company with its headquarters in the United States. As such, we may transfer your Personal Information between the United States and our affiliates and business partners in other countries. LeadConnector transfers information internationally in order to operate efficiently, to improve performance, and to create redundancies to protect information in the event of an outage or other problem.

For Personal Information originating in the European Economic Area (EEA), the United Kingdom (UK), or Switzerland that is transferred to a LeadConnector entity outside the EEA, UK, or Switzerland, LeadConnector participates in the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and, as applicable, the UK extension to the EU-U.S. DPF, and/or the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF). The Federal Trade Commission has jurisdiction over LeadConnector's compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF. LeadConnector may be required to disclose Personal Information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. LeadConnector is liable in cases of onward transfers to third parties.

LC-12. Data Privacy Framework

LeadConnector Inc. and LeadConnector LLC comply with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. LeadConnector has certified to the U.S. Department of Commerce that LeadConnector adheres to the EU-U.S. Data Privacy Framework Principles with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF.

If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view LeadConnector's certification, please visit https://www.dataprivacyframework.gov/.

LC-13. California Privacy Rights

This section is addressed to California residents only and provides more information about your rights under the California Consumer Privacy Act or "CCPA" (California Civil Code Section 1798.100 et seq.), as amended. Subject to certain exceptions, the CCPA grants to California residents the rights to: be notified about the collection, use, disclosure, sale or sharing of their Personal Information; request access to, deletion of, or correction of their Personal Information; request to opt out of the "sale" or "sharing" of Personal Information; limit the use or disclosure of Sensitive Personal Information; and to not be discriminated against for exercising such rights.

LeadConnector does not sell your Personal Information. If you wish to exercise your right to opt-out of LeadConnector using your Personal Information for cross-contextual targeted advertising purposes (called "sharing" under the CCPA), you may do so by using the details in the "How to Contact Us" section or the appropriate withdrawal mechanism provided to you on the Platform.

You can request access to, correction of or deletion of your Personal Information by using the details in the "How to Contact Us" section. If you request a deletion of your Personal Information, please note that LeadConnector may still need to retain certain information for recordkeeping purposes, to complete any transactions that you began prior to requesting such deletion, to comply with applicable law, or for other purposes permitted by CCPA.

If you submit a request to exercise rights under CCPA, LeadConnector will ask you to provide certain information to verify your identity. You can designate an authorized agent to make a request under the CCPA on your behalf in certain circumstances.

LC-14. Colorado Privacy Rights

This section is addressed to Colorado residents only and provides more information about your rights under the Colorado Privacy Act or "CPA." Subject to certain exceptions, the CPA grants to Colorado residents the rights to: be notified about the collection, use, disclosure, or sale of their Personal Information; request access to, deletion of, or correction of their Personal Information; and request to opt out of the use of Personal Information for targeted advertising, sale, or certain profiling.

You can request access to, correction of or deletion of your Personal Information by using the details in the "How to Contact Us" section. If we have not responded to your request or asked for additional time to respond to your request within 45 days after you send us a request, you have the right to appeal our failure to take action. You can designate an authorized agent to make a request under the CPA on your behalf in certain circumstances.

LC-15. Connecticut Privacy Rights

This section is addressed to Connecticut residents only and provides more information about your rights under the Connecticut Data Privacy Act or "CTDPA." You can exercise your rights by using the details in the "How to Contact Us" section. If we inform you that we decline to take action regarding your request, you have the right to appeal our failure to take action by contacting us using the details in the "How to Contact Us" section.

LC-16. Utah Privacy Rights

This section is addressed to Utah residents only and provides more information about your rights under the Utah Consumer Privacy Act or "UCPA." You can exercise your rights by using the details in the "How to Contact Us" section.

LC-17. Virginia Privacy Rights

This section is addressed to Virginia residents only and provides more information about your rights under Virginia's Consumer Data Protection Act or "VCDPA." Subject to certain exceptions, the VCDPA grants to Virginia residents the rights to: be notified about the collection, use, disclosure, or sale of their Personal Information; request access to, deletion of, or correction of their Personal Information; request to opt out of the use of Personal Information for targeted advertising, sale, or certain profiling; and to not be discriminated against for exercising such rights.

You can request access to, correction of or deletion of your Personal Information by using the details in the "How to Contact Us" section. If you submit a request to exercise rights under VCDPA, LeadConnector will ask you to provide certain information to verify your identity. If LeadConnector denies your request, we will explain why. If we inform you that we decline to take action regarding your request, you have the right to appeal our failure to take action.

LC. How to Contact LeadConnector